Friday, November 18, 2016

Interpreting Messages

The tone of the email message sounds like Jane is a little worried and in need of a portion of Mark’s work in order to complete her assigned work. She does not sound like his boss. She seems to be a fellow co-worker who has waited patiently for his portion of the work, however it is close to her deadline and she may miss it because he has not submitted his portion to her yet.

The tone of the voice message sounds a little nicer than the email message. Jane does not sound so worried as she does in the email. Listeners can hear her exact tone in the message and inflection in her voice. There is no guessing on how she might be feeling or the tone in which she is making a request of Mark.

The video message adds another layer of understanding to the message. Listeners can now hear the message and visually see the speaker. We can see Jane’s body language, facial expressions, and eye movement.

This exercise showed me the importance of how the modality of a message can impact the its meaning. I am always careful when corresponding via email because it is easy for the tone of a message to be misunderstood. Therefore, these factors must be taken into consideration when communicating with team members. This will ensure proper communication and good morale for the team.

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